My name is Trent, I am an Account Manager at Helpshift and for the StarGameGos account. Ashley has brought to my attention you would like access to the StarGameGos account.
Are StarGameGos and Xingjoy the same company? Can you help me understand how the 2 are connected? I need more information in order to add you to the account.
Also, StarGameGos was suspended due to nonpayment. We will need to have the previous charges paid for before I can activate the account.
I think it would be best if we schedule a call to discuss your billing options and account permissions. This would be the fastest way to get your 2 accounts set up that way you would like.
Do you have time this week to talk?
Best,