Kaohsiung International Airport (KIA) is in the south of Taiwan, which is also the second biggest airport in this country. Since the utilization of High Speed Rail began in 2007, the domestic flight passenger volume of KIA has dropped rapidly. Next year, the regular direct flights between Taiwan and China have been permitted, which bring the opportunity of promoting the tourism to KIA. The international passenger volume recorded 4.1 million in 2014, which is also the highest number in twenty years. The number of passenger volume is crucial to the size of airport land side facilities (Tošić, 1992). To face the challenge of the upcoming increasing passenger demand, the estimation of passenger satisfaction on airport land side facilities (i.g. Terminal, luggage trolleys and so on) is important for KIA to reevaluate whether itself can fulfill passengers needs or not.
However, most of previous studies focus on the “service” provided to consumers (Fodness and Murray, 2007; Chao et al., 2013;), service means people who provide service will involve in it and thus effect consumer satisfactions. Seldom of them only focus on facilities itselves which will lead to a problem: are the facilities able to cover (i.e. the demand to be served) the demand of passengers.