Supplier Resource Guide_V1 1Starbuc

Supplier Resource Guide_V1 1
Starbucks Ethical Sourcing
For Manufactured Goods & Services
Supplier Resource Guide to Ethical Sourcing at Starbucks
Supplier Resource Guide_V1 2
Introduction to Ethical Sourcing ......................................................................................................... 3
Supplier Ownership ........................................................................................................................... 4
Ethical Sourcing Process Overview ..................................................................................................... 5
Ethical Sourcing Assessment and Continuous Improvement Process ................................................ 6-11
Pre-Qualification and Facility Review ............................................................................................................ 6
Assessment Process ................................................................................................................................... 6-9
Continuous Improvement ........................................................................................................................ 10-11
Ethical Sourcing Platform (ESP)……………………………………………………………………………………..……12
Conclusion ...................................................................................................................................... 13
Reference Materials ..................................................................................................................... 14-24
Starbucks Code of Conduct and Standards ............................................................................................. 15-16
Ethical Sourcing Training………………………………………………………………………………………………………......17
Pre-Qualification and Facility Guidance document ................................................................................. 18-20
Sample Facility Assessment Checklist ......................................................................................................... 21
Scoring Performance .............................................................................................................................. 22-23
Frequently Asked Questions ........................................................................................................................ 24
Table of Contents
Supplier Resource Guide_V1 3
Our success as a company has always been linked to the success of the thousands of farmers and suppliers who grow and produce our products. Whether it’s coffee, tea, cocoa or manufactured goods & services, we’re committed to offering ethically purchased and responsibly produced products of the highest quality.
The Starbucks Ethical Sourcing Program for Manufactured Goods and Services was initiated in 2006 to evaluate, recognize and reward suppliers and factories producing goods purchased by Starbucks. Over the past several years the program has developed and evolved, leading to the release of resources to support our global supply chain. Changes in the program enable supplier ownership, shift of information management to identify and recognize top performers, and expand support for capacity building and training.
Starbucks Ethical Sourcing Purpose: Integrate socially responsible practices throughout Starbucks global supply chain to use our size for good.
• EDUCATE suppliers on our ethical sourcing program
• ENGAGE suppliers in best practice sharing and performance improvement
• MITIGATE risk and protect the brand – enable communication and marketing for other Global Responsibility initiatives
Starbucks Approach to Ethical Sourcing
• Transparency
• Continuous Improvement
• Supplier Ownership
Highlights of the Starbucks Ethical Sourcing Program
• Enables supplier ownership of the assessment and continuous improvement model
• Includes continuous improvement support
• Provides development and training offerings
Components of the Starbucks Ethical Sourcing Assessment Process
• Pre-Qualification and Facility Review
• Gap Analysis (third party assessment)
• Continuous Improvement and Facility Development
This resource guide outlines expectations for supplier ownership, detailed overview of the assessment process, and guidelines for continuous improvement.
Introduction to Ethical Sourcing
Supplier Resource Guide_V1 4
Starbucks expectation is that suppliers own and drive the Ethical Sourcing process within their own business practices and within the facilities they choose to manufacture Starbucks product.
Expectations of Suppliers
 Visibility to all factories producing products
 Criteria for facility selection
 Dedicated resources responsible for social and environmental performance
 Purchasing practices that support adherence to standards
 Social and Environmental Standards
 Communication of Standards and expectations to supply chain partners
 Monitoring protocol to identify gaps between facility performance and standards
 Resources to support Continuous Improvement efforts at factories
Pre-Qualification Guidance (see reference materials for complete form) – ensure the following steps are complete prior to introducing a new facility for Starbucks production
1. Ensure facility has received and understands the Starbucks Standards for Manufactured Goods and Services, Starbucks Zero Tolerance Standards (highlight transparency), and understands the assessment process
2. Schedule a call or visit with the facility. To ensure readiness for a successful assessment, validate the following topics
o Determine length of time that facility has been operating (ideally, a minimum of 12 months); if this is a new facility, operating history should be a minimum of 3 months with access to full documentation on work place policies and procedures, attendance records, payroll records, production records, etc…
o If the manufacturing site has been through a social and environmental assessment within the past 12 months, review the results with the facility and understand what continuous improvement efforts are underway
o Ensure facility is committed to being open and transparent
o Review the assessment process and validate access to all areas of the facility and employees for confidential interviews
o Confirm there are effective time keeping systems to capture all hours worked
Best Practices
1. Consult leading industry efforts such as GSCP and SAI Social Fingerprint
o GSCP (Global Social Compliance Programme) http://www.gscpnet.com/
o SAI Social Fingerprint (Social Accountability International) http://socialfingerprint.org/
2. Identify risk prior to the assessment
o Save the company money by determining if the facility can meet certain standards. If the facility cannot meet certain standards, the assessment should be postponed.
Supplier Ownership
Supplier Resource Guide_V1 5
Ethical Sourcing Process Overview
Complete intake process for facility
REJECT
ACCEPT
Assessment and Continuous Improvement Cycle
 Review Starbucks Ethical Sourcing Training
 Read and understand Starbucks standards with an emphasis on zero tolerance standards and transparency
 Inform facility of standards and training materials
 Provide accurate and complete information on all documents (facility intake, program overview, invoice, etc…)
 Pay assessment invoice promptly to allow for timely scheduling
 Attend assessment if possible
 Use results to develop corrective action plan (CAP)
 Engage in continuous improvement
 Provide quarterly CAP updates to service provider with goal of creating sustainable solutions and providing remedy to all findings within 1 year
Supplier receives notification of assessment requirement
Supplier receives draft assessment report – Supplier: accept / reject
Follow appeal and/or dispute process
(see pages 8 – 9)
Appeal / Dispute resolved
3rd party monitor finalizes report and submits to supplier
Supplier develops CAP with facility & submits to 3rd party monitor
Submit quarterly CAP update to 3rd party monitor per schedule
Assessment conducted
Not Approved (no Corrective Action Plan)
FAIL
PASS
Supplier Resource Guide_V1 6
Pre-qualify facility and complete facility intake process
• Pre-qualification: information gathering and sharing
o Introduction to Ethical Sourcing
o Review Zero Tolerance Standards and ensure understanding
o Obtain facility profile
o Identify best practices and current challenges
• Submit completed facility Intake form
o Supplier and Facility contact information: provide accurate contact information for supplier invoicing, facility assessment scheduling, and ethical sourcing reporting
o Facility Ownership: identify ownership structure (supplier owned / third party owned)
o Facility Size: include correct number of workers to allow appropriate planning (amount of time needed on-site and cost)
o Subcontractors: clearly articulate any processes subcontracted for Starbucks production
• Starbucks will advise if participation in the Ethical Sourcing Assessment Process is required
Assessment Payment and Scheduling
• Pay assessment fee directly to third party monitor. The third party monitor has been selected by Starbucks due to geographic location leveraging Starbucks trained monitors in that region.
• Supplier is responsible for all funding related to the Starbucks Ethical Sourcing Program.
• Scheduling is managed between the supplier, facility, and third party monitor.
Pre-assessment Training Call (CHINA ONLY)
 A pre-assessment training call will be scheduled by a Starbucks Field Manager after payment for the assessment has been confirmed but before the on-site assessment occurs. The following will be covered:
o Starbucks assessment process / components
o Zero Tolerance Standards with an emphasis on transparency and continuous improvement
o The assessment will be postponed if any potential zero tolerance issues are identified during the call
o Supplier attendance is hi

結果 (繁體中文) 1:

供應商資源 Guide_V1 1星巴克道德採購製成品及服務在星巴克道德採購供應商資源指南供應商資源 Guide_V1 2道德採購的介紹...3Supplier Ownership ...........................................................................................................................4道德採購過程概述...5道德採購評估和持續改進的過程......6-11資格預審和設施審查......6Assessment Process ...................................................................................................................................6-9Continuous Improvement ........................................................................................................................10-11道德採購平臺 (ESP)......12Conclusion ......................................................................................................................................13Reference Materials .....................................................................................................................14-24星巴克的行為規範和標準......15-16道德採購培訓......17資格預審和設施指導檔...18-20示例設施評估清單......21Scoring Performance ..............................................................................................................................22-23Frequently Asked Questions ........................................................................................................................24表的內容供應商資源 Guide_V1 3我們作為一個公司的成功總是導致成千上萬的農民和種植和生產我們的產品供應商的成功。是否它的咖啡、 茶、 可哥或製造的貨物和服務，我們致力於提供倫理上購買和負責任地生產高品質的產品。The Starbucks Ethical Sourcing Program for Manufactured Goods and Services was initiated in 2006 to evaluate, recognize and reward suppliers and factories producing goods purchased by Starbucks. Over the past several years the program has developed and evolved, leading to the release of resources to support our global supply chain. Changes in the program enable supplier ownership, shift of information management to identify and recognize top performers, and expand support for capacity building and training.Starbucks Ethical Sourcing Purpose: Integrate socially responsible practices throughout Starbucks global supply chain to use our size for good.• EDUCATE suppliers on our ethical sourcing program• ENGAGE suppliers in best practice sharing and performance improvement• MITIGATE risk and protect the brand – enable communication and marketing for other Global Responsibility initiativesStarbucks Approach to Ethical Sourcing• Transparency• Continuous Improvement• Supplier OwnershipHighlights of the Starbucks Ethical Sourcing Program• Enables supplier ownership of the assessment and continuous improvement model• Includes continuous improvement support• Provides development and training offeringsComponents of the Starbucks Ethical Sourcing Assessment Process• Pre-Qualification and Facility Review• Gap Analysis (third party assessment)• Continuous Improvement and Facility DevelopmentThis resource guide outlines expectations for supplier ownership, detailed overview of the assessment process, and guidelines for continuous improvement.Introduction to Ethical SourcingSupplier Resource Guide_V1 4Starbucks expectation is that suppliers own and drive the Ethical Sourcing process within their own business practices and within the facilities they choose to manufacture Starbucks product.Expectations of Suppliers Visibility to all factories producing products Criteria for facility selection Dedicated resources responsible for social and environmental performance Purchasing practices that support adherence to standards Social and Environmental Standards Communication of Standards and expectations to supply chain partners Monitoring protocol to identify gaps between facility performance and standards Resources to support Continuous Improvement efforts at factoriesPre-Qualification Guidance (see reference materials for complete form) – ensure the following steps are complete prior to introducing a new facility for Starbucks production1. Ensure facility has received and understands the Starbucks Standards for Manufactured Goods and Services, Starbucks Zero Tolerance Standards (highlight transparency), and understands the assessment process2. Schedule a call or visit with the facility. To ensure readiness for a successful assessment, validate the following topicso Determine length of time that facility has been operating (ideally, a minimum of 12 months); if this is a new facility, operating history should be a minimum of 3 months with access to full documentation on work place policies and procedures, attendance records, payroll records, production records, etc…
o If the manufacturing site has been through a social and environmental assessment within the past 12 months, review the results with the facility and understand what continuous improvement efforts are underway
o Ensure facility is committed to being open and transparent
o Review the assessment process and validate access to all areas of the facility and employees for confidential interviews
o Confirm there are effective time keeping systems to capture all hours worked
Best Practices
1. Consult leading industry efforts such as GSCP and SAI Social Fingerprint
o GSCP (Global Social Compliance Programme) http://www.gscpnet.com/
o SAI Social Fingerprint (Social Accountability International) http://socialfingerprint.org/
2. Identify risk prior to the assessment
o Save the company money by determining if the facility can meet certain standards. If the facility cannot meet certain standards, the assessment should be postponed.
Supplier Ownership
Supplier Resource Guide_V1 5
Ethical Sourcing Process Overview
Complete intake process for facility
REJECT
ACCEPT
Assessment and Continuous Improvement Cycle
 Review Starbucks Ethical Sourcing Training
 Read and understand Starbucks standards with an emphasis on zero tolerance standards and transparency
 Inform facility of standards and training materials
 Provide accurate and complete information on all documents (facility intake, program overview, invoice, etc…)
 Pay assessment invoice promptly to allow for timely scheduling
 Attend assessment if possible
 Use results to develop corrective action plan (CAP)
 Engage in continuous improvement
 Provide quarterly CAP updates to service provider with goal of creating sustainable solutions and providing remedy to all findings within 1 year
Supplier receives notification of assessment requirement
Supplier receives draft assessment report – Supplier: accept / reject
Follow appeal and/or dispute process
(see pages 8 – 9)
Appeal / Dispute resolved
3rd party monitor finalizes report and submits to supplier
Supplier develops CAP with facility & submits to 3rd party monitor
Submit quarterly CAP update to 3rd party monitor per schedule
Assessment conducted
Not Approved (no Corrective Action Plan)
FAIL
PASS
Supplier Resource Guide_V1 6
Pre-qualify facility and complete facility intake process
• Pre-qualification: information gathering and sharing
o Introduction to Ethical Sourcing
o Review Zero Tolerance Standards and ensure understanding
o Obtain facility profile
o Identify best practices and current challenges
• Submit completed facility Intake form
o Supplier and Facility contact information: provide accurate contact information for supplier invoicing, facility assessment scheduling, and ethical sourcing reporting
o Facility Ownership: identify ownership structure (supplier owned / third party owned)
o Facility Size: include correct number of workers to allow appropriate planning (amount of time needed on-site and cost)
o Subcontractors: clearly articulate any processes subcontracted for Starbucks production
• Starbucks will advise if participation in the Ethical Sourcing Assessment Process is required
Assessment Payment and Scheduling
• Pay assessment fee directly to third party monitor. The third party monitor has been selected by Starbucks due to geographic location leveraging Starbucks trained monitors in that region.
• Supplier is responsible for all funding related to the Starbucks Ethical Sourcing Program.
• Scheduling is managed between the supplier, facility, and third party monitor.
Pre-assessment Training Call (CHINA ONLY)
 A pre-assessment training call will be scheduled by a Starbucks Field Manager after payment for the assessment has been confirmed but before the on-site assessment occurs. The following will be covered:
o Starbucks assessment process / components
o Zero Tolerance Standards with an emphasis on transparency and continuous improvement
o The assessment will be postponed if any potential zero tolerance issues are identified during the call
o Supplier attendance is hi

結果 (繁體中文) 2:

供應商資源Guide_V1 1
星巴克道德採購
製成品和服務
供應商資源指南，以道德採購在星巴克
供應商資源Guide_V1 2
入門道德採購 3
供應商所有權 4
道德採購過程概述 5
道德採購評估和持續改進的過程.......................................... ...... 6-11
的資格預審和設施評論 6
評估過程 6-9
持續改進 10-11
道德採購平台
13
參考資料 14-24
行為和標準的星巴克代碼......................................... .................................................. .. 15-16
道德採購
和基金指導文件.............................................. ................................... 18-20
樣品設施評估清單 21
分情況研究 22-23
常見問題 24
目錄
供應商資源Guide_V1 3
我們的成功為公司始終聯繫到成千上萬的農民和供應商誰成長和生產我們的產品的成功。無論是咖啡，茶，可可或製造的商品和服務，我們致力於提供道德採購和負責任的生產最高品質的產品。
星巴克道德採購計劃的製成品和服務始於2006年，評估，認可和獎勵供應商和工廠生產星巴克購買的商品。在過去幾年中已開發的方案和發展，導致資源的釋放，以支持我們的全球供應鏈。改變方案使供應商的所有權，信息化管理的轉變，以確定和識別優秀員工，並展開能力建設和培訓支持。
星巴克道德採購用途：在整個星巴克全球供應鏈整合對社會負責的做法，利用我們的規模為好
。• EDUCATE供應商對我們的道德採購計劃
•ENGAGE供應商的最佳實踐分享和績效改進
•降低風險，並保護品牌-實現通信和市場營銷等全球責任的舉措
星巴克方法的道德採購
•透明度
•持續改進
•供應商所有權
的亮點星巴克道德採購計劃
•啟用評估和持續改進模型的供應商所有權
•包括持續改進的支持
•提供開發和培訓服務
的星巴克道德採購評估過程的組成部分
•資格預審和設施審查
•差距分析（第三方評估
）• 不斷改進和設備開發
這一資源指南概述了對供應商的所有權的期待，評估過程的詳細介紹，並進行持續改進的指導方針。
介紹道德採購
供應商資源Guide_V1 4
星巴克的期望是，供應商擁有並在他們自己的駕駛道德採購過程商業慣例和他們選擇製造星巴克產品的設施內。
供應商的期望
可視性來生產產品的所有工廠
的設備選擇標準
專用資源負責社會和環境績效
，支持符合標準採購實踐
社會和環境標準
標準和期望的通信供應鏈合作夥伴
監測協議，以確定設備的性能和標準之間的差距
資源，以支持持續改進的努力在工廠
資格預審指南（見完整的形式參考資料） -確保下列步驟完成之前，引進一個新的設施星巴克生產
1。確保設備已經收到並理解星巴克標準製造的商品和服務，星巴克零容忍標準（高光透明性），並了解評估過程
2。安排會議或訪問與設施。為了確保準備一個成功的評估，驗證了以下主題
：○確定時間長度設施已運行（理想情況下，至少提前12個月）; 如果這是一個新的設施，經營歷史應與進入工作場所的政策和程序，考勤記錄，工資記錄，生產記錄等完整的文檔至少3個月......
o如果生產場地已通過社會和在過去的12個月內的環境評估，複查結果與設施，並了解不斷改進工作正在進行
o確保工廠致力於成為公開透明的
o複習評估過程和驗證進入該設施的機密各個領域和員工採訪
Ø確認存在有效的計時系統來捕獲所有工作時間
的最佳實踐
1。請教主導產業的努力，如GSCP和SAI社會指紋
ØGSCP（全球社會責任計劃
）http://www.gscpnet.com/ØSAI 社會指紋（社會責任國際）http://socialfingerprint.org/
2。確定之前評估風險
Ø為公司節省資金通過確定該設施能夠滿足一定的標準。如果設施不能達到一定的標準，評估應推遲。
供應商擁有
供應商資源Guide_V1 5
的道德採購過程概述
完整的進氣過程對設施
REJECT
接受
評估和持續改進循環
檢查星巴克道德採購培訓
閱讀並了解星巴克的標準與強調零容忍標準和透明度
通知的標準設施和培訓材料
提供的所有文件準確，完整的信息（設施的攝入量，計劃概要，發票等
） 薪酬考核發票及時，以便及時調度
如果參加評估可能
使用結果制定糾正措施計劃
（CAP） 搞持續改進
提供季度CAP更新服務提供商創造可持續的解決方案，並在一年以內提供補救措施，以全部的調查結果目標
供應商收到的評估要求通知
供應商接收評估草案報告-供應商：接受/拒絕
按照吸引力和/或爭執過程中
（參見第8 - 9）
上訴/爭議解決
第三方監測定型報告，並提交給供應商
供應商開發帽設施和提交到第三方監測
提交季度CAP更新按日程安排的第三方監測
評估進行
不批准（不糾正行動計劃）
不合格
PASS
供應商資源Guide_V1 6
資格預審設施和設施齊全的攝入過程
•資格預審：信息收集和共享
Ò介紹道德採購
o複習零容忍標準和確保理解
Ø獲取設備配置文件
o確定最佳做法和當前面臨的挑戰
•提交完成的設施取水形式
Ø供應商和工廠聯繫方式：提供準確的聯繫信息，供應商發票，工廠評估調度和道德採購報告
輸出設備所有權：確定股權結構（供應商所有/第三方擁有
）O 功能尺寸：包括工人的正確的數字，以便適當的規劃（需要在現場和成本的時間
）Ø 分包商：清楚地闡明轉包星巴克生產的任何進程
•星巴克會建議，如果參與道德採購評估過程需要
評估付款和調度
•支付評估費，直接到第三方監控。第三方監控已選定由星巴克因地理位置利用星巴克培訓的顯示器在該地區
。• 供應商負責所有與星巴克道德採購計劃提供資金
。• 調度供應商，工廠之間的管理和第三方監測。
預評估培訓呼叫（僅限中國
） 預評估培訓的通話將被安排由星巴克現場經理支付評估已被證實之後，但在現場評估發生之前。下面將涵蓋
：Ø 星巴克評估程序/組件
Ø零容忍標準，強調透明度和持續改進
澳評估將被推遲，如果任何潛在的零容忍的問題在通話過程中被識別
Ø供應商參加的喜

結果 (繁體中文) 3:

供應商資源guide_v1 1
Starbucks道德採購
為制成品☉服務
供貨商採購道德資源指南,星巴克
供應商資源guide_v1 2
介紹道德採購... 3
供應商擁有...................... 4
道德採購進程概覽. 5
道德採購評估和不斷完善的過程.......... 6-11
資格預審和設施審查................... 6
評估進程................................................................................................................................... 6-9
不斷改善. 10-11
道德採購平台( esp)……………………………………………………………………………………..……12
結論...................................................................................................................................... 13
參考材料... 14-24