THIS IS AN AUTOMATED MESSAGE.
PLEASE NOTE THAT THIS MAILBOX IS NOT MONITORED SO YOU WILL NOT RECEIVE A RESPONSE.
============================================================
Dear Sender,
Related to your current inquiry with the subject RE: Bitdefender Total Security 2015:
Avangate manages the eStores of thousands of Software and SaaS Companies worldwide, providing secure online payments to all their software buyers.
Please follow these simple steps in order to benefit fully from your experience using the Avangate platform:
========================
1. [UNKNOWN CHARGE] Avangate charge on your statement / You have been billed by Avangate
Please follow the instructions at this page:
http://www.avangate.com/shopper-support/who-is-avangate.php?
If you want to locate your order you can use our Order look-up form:
https://secure.avangate.com/myaccount/order_lookup/?
========================
2. [RENEWAL] Upcoming subscription renewal
You received an email notification stating that you have an upcoming renewal subscription payment for a Product / Service purchased from Avangate.
Recommendation is for you to access your Avangate MyAccount and manage your subscription renewal settings in the My Products tab:
https://secure.avangate.com/myaccount/?
========================
3. [REFUND] You need a Refund for your online order with Avangate
To cancel an order placed in the Avangate system, you must contact the software author from which you purchased the software.
The software author's contact details can be found by accessing Avangate myAccount and going to the "My Products" section. For each ordered product you will find support details of the software author under "Support information".
In case you contact us at support@avangate.com directly with this type of request, we will send a notification to the software author, in which we will provide a given reason for the refund. Before canceling the order and providing the refund, we will have to wait for the approval of the software author. Also please note that Back-up CDs are non-refundable.
Please note that Avangate MAY NOT refund your order without the Software / Service publisher prior approval.
=======================
4. [TECHNICAL SUPPORT] You need technical support / assistance for your purchased software / service
For technical support on how to use the product, how to register the license key or other software related issues, please contact the software publisher/ vendor (the author of the software). The software author's contact details can be found by accessing Avangate myAccount / "My Products" section, or visit the Support / Contact section on the website from where you purchased. For each ordered product you will find the support details of the vendor under "Support information". You can also find the support details for the software vendor in the confirmation email, payment confirmation email and in the licensing email.
=========================
5. [OTHER] For any other type of inquiry, you may contact Avangate using one of the contact methods at the following page: http://www.avangate.com/company/contact.php
OR by writing an email inquiry to support@avangate.com
=========================
We thank you for your business.
Best regards,
Avangate Customer Service Dept
customer@avangate.com
THIS IS AN AUTOMATED MESSAGE.
PLEASE NOTE THAT THIS MAILBOX IS NOT MONITORED SO YOU WILL NOT RECEIVE A RESPONSE.
============================================================
Dear Sender,
Related to your current inquiry with the subject RE: Bitdefender Total Security 2015:
Avangate manages the eStores of thousands of Software and SaaS Companies worldwide, providing secure online payments to all their software buyers.
Please follow these simple steps in order to benefit fully from your experience using the Avangate platform:
========================
1. [UNKNOWN CHARGE] Avangate charge on your statement / You have been billed by Avangate
Please follow the instructions at this page:
http://www.avangate.com/shopper-support/who-is-avangate.php?
If you want to locate your order you can use our Order look-up form:
https://secure.avangate.com/myaccount/order_lookup/?
========================
2. [RENEWAL] Upcoming subscription renewal
You received an email notification stating that you have an upcoming renewal subscription payment for a Product / Service purchased from Avangate.
Recommendation is for you to access your Avangate MyAccount and manage your subscription renewal settings in the My Products tab:
https://secure.avangate.com/myaccount/?
========================
3. [REFUND] You need a Refund for your online order with Avangate
To cancel an order placed in the Avangate system, you must contact the software author from which you purchased the software.
The software author's contact details can be found by accessing Avangate myAccount and going to the "My Products" section. For each ordered product you will find support details of the software author under "Support information".
In case you contact us at support@avangate.com directly with this type of request, we will send a notification to the software author, in which we will provide a given reason for the refund. Before canceling the order and providing the refund, we will have to wait for the approval of the software author. Also please note that Back-up CDs are non-refundable.
Please note that Avangate MAY NOT refund your order without the Software / Service publisher prior approval.
=======================
4. [TECHNICAL SUPPORT] You need technical support / assistance for your purchased software / service
For technical support on how to use the product, how to register the license key or other software related issues, please contact the software publisher/ vendor (the author of the software). The software author's contact details can be found by accessing Avangate myAccount / "My Products" section, or visit the Support / Contact section on the website from where you purchased. For each ordered product you will find the support details of the vendor under "Support information". You can also find the support details for the software vendor in the confirmation email, payment confirmation email and in the licensing email.
=========================
5. [OTHER] For any other type of inquiry, you may contact Avangate using one of the contact methods at the following page: http://www.avangate.com/company/contact.php
OR by writing an email inquiry to support@avangate.com
=========================
We thank you for your business.
Best regards,
Avangate Customer Service Dept
customer@avangate.com
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