Hi there,Just a follow up to see if you have received our previous email all right? If not, I have added the details below again.Our shipping facilities have reached out to us to let us know that they have put your order on a temporary hold because they would need your address information to be written out in Latin characters only.Can you please send us the updated information as soon as possible in the format as below and only in Latin letters, so that we can help get your order shipped out.