I know that this is a busy time for contractors, but I have not yet received a response to my letter dated September 5, in which I documented the water damage that the faulty plumbing caused to our hardwood floor. It is a clear case of negligence on the part of one of your subcontractors, and we are eager to have it repaired. Since our home is still covered by your builder's warranty, we expect that you will absorb the cost of repairing the floor.
Although my first letter seems to have been misplaced in all of your correspondence, I trust that you will now give your immediate attention to this repair so we can get settled in the new home that we otherwise enjoy very much.