The data analysis started by analyzing each case individually, thus creating a case study history
based on theinterviewdata, field notes,observations, and internaldocuments(Yin,1994). To facilitate
the analysis, related questions were conceptually clustered together according to the general theme
that they were exploring (Miles and Huberman, 1994). We then performed a cross-case analysis, in
which we compared the findings from the within-case analysis across the cases and looked for similar
themes (Yin, 1994). The cross-case analysis was conducted after completing the data collection phase