SEM was used to estimate the parameters of the structural framework and the resulting standardized solutions (Fig. 2)ascomputed by the LISTREL 8.80 maximum likelihood method arereported in the structural model estimates below (Table 6). Thestructural model specified the perceived hotel experiences asthe exogenous PE construct (design, upkeep, physiological) andthe exogenous HI construct (caring/attentiveness, professionalism,reliability, and guest-to-guest). The first-order exogenous con-structs are explained by the second-order factor structure