Dear Hamai san,
Good Day! We are feel so sorry to make your trouble for the fractional amount, will pay more attention on this matter!
Pls also see my supplement as below.
1. Partial cartons in brown carton with label : We just received the reply from Deench, pls see the label as attached.
2. TS41 4 ctns+ 4ctns : sorry for this mistake, both Deench and us will be carefully and will not make the same mistake.
3. Docs send by courier : Really sorry for your long waiting, I should inform you the reason in advance for this matter. From now on, will inform for any delaying situation for reference.
Also, really grateful for your advice, and sorry for any mistake to trouble you, I will try my best to do better and better.