Most tickets are replied within 2 business days, but please allow up to 3-5 business days for us to get back to you. Tickets are sometimes re-routed for proper handling, which may extend the time it takes for us to reply to your message. Current average reply time: 4 days, 18 hours, 36 minutes and 55 seconds. Create new ticket here.
Ticket status key:
Pending = Your ticket has been received. Please be patient and await a reply from an admin. Most tickets are replied to within 2 business days, but please allow up to 3-5 business days for us to get back to you.
Open = You have received a response from an admin and can reply to the ticket if your situation has not been resolved, or if you have any further questions or comments.
Completed = The ticket has been closed and will not be received by an admin. Only close a ticket after all questions have been answered or the situation has been resolved.