W1: Excuse me. I’m with the airport office. Welcome to New York.M1: Thanks. Um. How can I help you?W1: We’re doing a survey. Do you mind if I ask you some questions about the airport while you’re waiting for your baggage?M1: Not at all. Go ahead.W1: OK. Well, first, can I have your last name, please?M1: Yes, it’s Lin. L–I–N.W1: And your first name?M1: Oliver.W1: Mr. Lin, where did you just fly in from?M1: London, via Tokyo.W1: You must be really tired. That’s a long way.M1: You’re telling me. We also transferred in Vancouver.W1: OK. How did you feel about the arrival area? Were you happy with it?M1: Well, no, I wasn’t really.W1: Oh, why was that? Some people have mentioned that it is a bit old. Was that the issue?M1: Not really, I don’t care about that sort of thing so much. For me, the biggest problem was the distance. The gate was such a long way away, and the escalator wasn’t working so we all had to walk.