Booked & confirmed VIP room through Exp, arrived & was told all VIP room full. Spoke with manager & was told to go back to Expedia & get refund even when Exp clearly stated nonrefundable. Basically I was caught in the middle between "unaccomodating" manager & Exp nonrefundable rule. Do not book the VIP room here as it is like rolling the dice & you might not get what you are expecting but the same situation I was in. Disappointed... My downgraded room was a deluxe with 2 broken light bulb making it seems a bit cheap for being "Deluxe"...