My takeaways from watching the video – which I would probably share with my children if I had them – would be:Don’t behave like Erramalli did. Let’s all try a little kindness, even when we’re in disagreement with one another.Be more like the security guard, who behaved commendably in the face of adversity.Spare a thought for our frontline service staff who have to deal with difficult customers almost every day and treat them with the respect they deserve. Nastiness is simply a part of human nature and none of us are saints. I fully support punishing those who have a crossed the line into criminal behaviour, but let’s also be willing to forgive minor trespasses.