1. Your credit card information and billing information have to match exactly in order for us to process the order. That means that however your name & address appears on your credit card that is how you would need to enter it on the billing address section field of the Motorola's online store web-site. (That is letter by letter and symbol by symbol)
2. The name on the shipping address and the shipping address itself can be different from the billing address as long it is within the US territories; however, the order might get place on hold temporarily until you can verify and clarify why you entered a different billing and shipping address in the address fields.
3. Your shipping address cannot be a PO Box or a 3rd party freight forwarding service or Hotel or any type of cargo/mail type business or retail phone carriers. (US shipping address has to be within the US territories)
4. A valid shipping address is considered to be a US residential home address or a US business address that is not one of the address types that is mentioned above. (Business name has to be listed)
5. Please make sure you are using Google Chrome or Internet Explorer as the web-page browser before placing an order on our Motorola web-site since they are the most compatible to our site.
6. If you place an order while being outside the US either because you are in a business trip, visiting family members or simply because you live outside the US then please expect for your order to be placed on hold/auto cancelled temporarily until you can verify and clarify the reason why your order was placed outside the US at the time it was submitted. (Further verification will be needed and you will be contacted at a later time to verify information over the phone after the 1st verification process has been completed)
7. If paying with an International credit card please make sure the card is registered to a US billing address at the time it is issued or contact your bank to make those changes; otherwise, our web-site will not accept any International addresses entered in the billing address fields from our site.
8. Always make sure your credit card information is matching the information that is listed under the creditor's/bank registration system and also make sure it has enough funds before submitting the order; otherwise, chances are the order will be placed on hold/auto-cancelled. (Payment will be dropped from the bank)
9. If paying with a debit card make sure you exceed way beyond the total amount; otherwise, chances are the order will be place on hold/auto-cancelled. (Payment will be dropped from the bank)
10. If you have previously placed an order with Motorola and made a mistake, or if the system caused an error, or you placed multiple orders then this might cause a history of excessive ordering and this may also cause to temporary place the order on hold/auto-cancelled until you can verify and clarify why many orders reflect under your name in a short period of time.
11. Orders with multiple names will also be placed on hold temporarily until you can verify and clarify why your order consist of too many names. Example of these type of orders are: Different customer/account names along with a different credit card holder name or different recipient’s name, and emails listed with different names within the same order.