ear Alessandra & Kevin
We got urgent questions.
This shipment (oder#3228), we got wrong products.
1. We got more DDR4NV 4 pcs.- 4 of the DDR4 tools were ordered- please see the attached order from Jacky that was sent to me (see attached)
2. We just received GEN4 HIGH POWER 3 pcs.- Your order is divided due to customs rules of cost.
3. We did not receive the others.- They are on the way
Questions:
1. How could we handle the DDR4NV 4 pcs? (Ship and return to you? or pre-order them? When we get the order from customers in the future, we will remit the payment to you.) If you have already sent the wire transfer- as I have not received it- you have already paid for the 4 since that is what you ordered.
2. When we receive the others tools as soon as possible? Yes they have all been shipped- you should have received the confirmation with tracking number directly from our warehouse (Webgistix). They cannot send all in one package as the cost is over 50,0000.00USD and must be divided.
3. It’s important. We cleared all of products about the import customs declaration and paid the import duty of all.
You could not arrange Formal Customs Declaration via Fedex. You should arrange Simplified Customs Declaration.
Or we have to pay the import duty again. Then our financial statement would be not correct- This is something new – please send picture or exactly what you need.
Please kindly reply us asap.
Thank you.