Thank you for choosing Best Buy.
I'm sorry to hear that your order has been cancelled. I understand that can be very disappointing. Let me assist you further.
As I pull up information using your order number BBY01-768324015444, I was able to verify that your order has been cancelled. And as I checked the reason why there are mismatch information that you have in our end and in your credit card information that our system cannot verify.
For this matter you can place the order again and check all the information if its matches your credit card or visit our local bestbuy store .
For any other concerns, you may visit our Help Center at www.bestbuy.com. Or call 1-888-237-8289.