We apologize for our administration disorganization
We are sorry to inform you that your order details are lost during a huge system transition. We are arranging refund for those lost orders, including yours.
We appreciate and value your patience and support very much, we understand it has been frustrating to wait for Znaps to be shipped. With your support, we have finally overcome most of the problems we have been experiencing.
Now, everything is ready, and we are about to ship the products to our pre-order customers.However, we disappointingly discovered that part of the order data were lost. We sincerely apologize for the inconvenience created.
We wholeheartedly want to share our success with you. We will be grateful if you are willing to order Znaps again through znaps.net.
We are totally ready to ship our products, if you decide to reorder Znaps, your order will be given high priority, we promise.
As a token of appreciation, we would like to offer you 20% off all purchase before December 7, 2016 if you use this code Apology20 when you checkout. Please, go to https://znaps.net/collections/frontpage to reorder.