Supplier Resource Guide_V1 1
Starbucks Ethical Sourcing
For Manufactured Goods & Services
Supplier Resource Guide to Ethical Sourcing at Starbucks
Supplier Resource Guide_V1 2
Introduction to Ethical Sourcing ......................................................................................................... 3
Supplier Ownership ........................................................................................................................... 4
Ethical Sourcing Process Overview ..................................................................................................... 5
Ethical Sourcing Assessment and Continuous Improvement Process ................................................ 6-11
Pre-Qualification and Facility Review ............................................................................................................ 6
Assessment Process ................................................................................................................................... 6-9
Continuous Improvement ........................................................................................................................ 10-11
Ethical Sourcing Platform (ESP)……………………………………………………………………………………..……12
Conclusion ...................................................................................................................................... 13
Reference Materials ..................................................................................................................... 14-24
Starbucks Code of Conduct and Standards ............................................................................................. 15-16
Ethical Sourcing Training………………………………………………………………………………………………………......17
Pre-Qualification and Facility Guidance document ................................................................................. 18-20
Sample Facility Assessment Checklist ......................................................................................................... 21
Scoring Performance .............................................................................................................................. 22-23
Frequently Asked Questions ........................................................................................................................ 24
Table of Contents
Supplier Resource Guide_V1 3
Our success as a company has always been linked to the success of the thousands of farmers and suppliers who grow and produce our products. Whether it’s coffee, tea, cocoa or manufactured goods & services, we’re committed to offering ethically purchased and responsibly produced products of the highest quality.
The Starbucks Ethical Sourcing Program for Manufactured Goods and Services was initiated in 2006 to evaluate, recognize and reward suppliers and factories producing goods purchased by Starbucks. Over the past several years the program has developed and evolved, leading to the release of resources to support our global supply chain. Changes in the program enable supplier ownership, shift of information management to identify and recognize top performers, and expand support for capacity building and training.
Starbucks Ethical Sourcing Purpose: Integrate socially responsible practices throughout Starbucks global supply chain to use our size for good.
• EDUCATE suppliers on our ethical sourcing program
• ENGAGE suppliers in best practice sharing and performance improvement
• MITIGATE risk and protect the brand – enable communication and marketing for other Global Responsibility initiatives
Starbucks Approach to Ethical Sourcing
• Transparency
• Continuous Improvement
• Supplier Ownership
Highlights of the Starbucks Ethical Sourcing Program
• Enables supplier ownership of the assessment and continuous improvement model
• Includes continuous improvement support
• Provides development and training offerings
Components of the Starbucks Ethical Sourcing Assessment Process
• Pre-Qualification and Facility Review
• Gap Analysis (third party assessment)
• Continuous Improvement and Facility Development
This resource guide outlines expectations for supplier ownership, detailed overview of the assessment process, and guidelines for continuous improvement.
Introduction to Ethical Sourcing
Supplier Resource Guide_V1 4
Starbucks expectation is that suppliers own and drive the Ethical Sourcing process within their own business practices and within the facilities they choose to manufacture Starbucks product.
Expectations of Suppliers
Visibility to all factories producing products
Criteria for facility selection
Dedicated resources responsible for social and environmental performance
Purchasing practices that support adherence to standards
Social and Environmental Standards
Communication of Standards and expectations to supply chain partners
Monitoring protocol to identify gaps between facility performance and standards
Resources to support Continuous Improvement efforts at factories
Pre-Qualification Guidance (see reference materials for complete form) – ensure the following steps are complete prior to introducing a new facility for Starbucks production
1. Ensure facility has received and understands the Starbucks Standards for Manufactured Goods and Services, Starbucks Zero Tolerance Standards (highlight transparency), and understands the assessment process
2. Schedule a call or visit with the facility. To ensure readiness for a successful assessment, validate the following topics
o Determine length of time that facility has been operating (ideally, a minimum of 12 months); if this is a new facility, operating history should be a minimum of 3 months with access to full documentation on work place policies and procedures, attendance records, payroll records, production records, etc…
o If the manufacturing site has been through a social and environmental assessment within the past 12 months, review the results with the facility and understand what continuous improvement efforts are underway
o Ensure facility is committed to being open and transparent
o Review the assessment process and validate access to all areas of the facility and employees for confidential interviews
o Confirm there are effective time keeping systems to capture all hours worked
Best Practices
1. Consult leading industry efforts such as GSCP and SAI Social Fingerprint
o GSCP (Global Social Compliance Programme) http://www.gscpnet.com/
o SAI Social Fingerprint (Social Accountability International) http://socialfingerprint.org/
2. Identify risk prior to the assessment
o Save the company money by determining if the facility can meet certain standards. If the facility cannot meet certain standards, the assessment should be postponed.
Supplier Ownership
Supplier Resource Guide_V1 5
Ethical Sourcing Process Overview
Complete intake process for facility
REJECT
ACCEPT
Assessment and Continuous Improvement Cycle
Review Starbucks Ethical Sourcing Training
Read and understand Starbucks standards with an emphasis on zero tolerance standards and transparency
Inform facility of standards and training materials
Provide accurate and complete information on all documents (facility intake, program overview, invoice, etc…)
Pay assessment invoice promptly to allow for timely scheduling
Attend assessment if possible
Use results to develop corrective action plan (CAP)
Engage in continuous improvement
Provide quarterly CAP updates to service provider with goal of creating sustainable solutions and providing remedy to all findings within 1 year
Supplier receives notification of assessment requirement
Supplier receives draft assessment report – Supplier: accept / reject
Follow appeal and/or dispute process
(see pages 8 – 9)
Appeal / Dispute resolved
3rd party monitor finalizes report and submits to supplier
Supplier develops CAP with facility & submits to 3rd party monitor
Submit quarterly CAP update to 3rd party monitor per schedule
Assessment conducted
Not Approved (no Corrective Action Plan)
FAIL
PASS
Supplier Resource Guide_V1 6
Pre-qualify facility and complete facility intake process
• Pre-qualification: information gathering and sharing
o Introduction to Ethical Sourcing
o Review Zero Tolerance Standards and ensure understanding
o Obtain facility profile
o Identify best practices and current challenges
• Submit completed facility Intake form
o Supplier and Facility contact information: provide accurate contact information for supplier invoicing, facility assessment scheduling, and ethical sourcing reporting
o Facility Ownership: identify ownership structure (supplier owned / third party owned)
o Facility Size: include correct number of workers to allow appropriate planning (amount of time needed on-site and cost)
o Subcontractors: clearly articulate any processes subcontracted for Starbucks production
• Starbucks will advise if participation in the Ethical Sourcing Assessment Process is required
Assessment Payment and Scheduling
• Pay assessment fee directly to third party monitor. The third party monitor has been selected by Starbucks due to geographic location leveraging Starbucks trained monitors in that region.
• Supplier is responsible for all funding related to the Starbucks Ethical Sourcing Program.
• Scheduling is managed between the supplier, facility, and third party monitor.
Pre-assessment Training Call (CHINA ONLY)
A pre-assessment training call will be scheduled by a Starbucks Field Manager after payment for the assessment has been confirmed but before the on-site assessment occurs. The following will be covered:
o Starbucks assessment process / components
o Zero Tolerance Standards with an emphasis on transparency and continuous improvement
o The assessment will be postponed if any potential zero tolerance issues are identified during the call
o Supplier attendance is hi
供應商資源 Guide_V1 1星巴克道德採購製成品及服務在星巴克道德採購供應商資源指南供應商資源 Guide_V1 2道德採購的介紹...3Supplier Ownership ...........................................................................................................................4道德採購過程概述...5道德採購評估和持續改進的過程......6-11資格預審和設施審查......6Assessment Process ...................................................................................................................................6-9Continuous Improvement ........................................................................................................................10-11道德採購平臺 (ESP)......12Conclusion ......................................................................................................................................13Reference Materials .....................................................................................................................14-24星巴克的行為規範和標準......15-16道德採購培訓......17資格預審和設施指導檔...18-20示例設施評估清單......21Scoring Performance ..............................................................................................................................22-23Frequently Asked Questions ........................................................................................................................24表的內容供應商資源 Guide_V1 3我們作為一個公司的成功總是導致成千上萬的農民和種植和生產我們的產品供應商的成功。是否它的咖啡、 茶、 可哥或製造的貨物和服務,我們致力於提供倫理上購買和負責任地生產高品質的產品。星巴克道德採購專案製造的商品和服務發起在 2006 年評估,承認和獎勵供應商和生產商品的工廠購買的星巴克。過去幾年已開發和演變,導致資源的釋放,以支援我們的全球供應鏈的程式。在程式中的更改啟用供應商擁有權轉移的資訊管理,以查明和認識到頂尖的演員,和擴大對能力建設和培訓支援。星巴克道德採購目的: 整合社會負責的做法,在星巴克全球整個供應鏈要使用我們的大小為好。• 清華供應商對我們道德的採購程式• 搞供應商最佳實踐分享和性能改進• 降低風險和保護品牌 — — 啟用通信與行銷的全球責任的其他倡議星巴克道德採購方法• 透明度• 持續改進• 供應商擁有權星巴克道德採購專案的亮點• 使供應商的評估和持續改進模型的擁有權• 包括持續改進的支援• 提供開發和培訓服務星巴克道德採購評估過程的元件• 資格預審和設施審查• 差距分析 (協力廠商評估)• 持續改進和發展設施此資源指南概述了對供應商的擁有權,評估過程的詳細的概述的期望和持續改進的指南。道德採購簡介供應商資源 Guide_V1 4星巴克的期望是供應商擁有並駕駛道德採購的過程,在他們自己的商業慣例和他們選擇製造星巴克產品的設施內。供應商的期望政法所有工廠生產產品的可見度政法設施選型標準政法專用的資源負責社會和環境業績政法採購,支援遵守標準的做法政法社會和環境標準政法通信的標準和期望,以供應鏈合作夥伴政法監測協定,以確定設備的性能和標準之間的差距政法資源以支援持續改進努力在工廠資格預審的指導 (見參考資料完整的形式) — — 確保以下步驟完成之前引入全新的星巴克生產設施1.確保基金已收到和瞭解星巴克標準製造的商品和服務,星巴克零公差標準 (突出顯示的透明度) 和理解評估過程2.預約一個電話或訪問與該設施。為了確保準備成功的評估,驗證下列主題o Determine length of time that facility has been operating (ideally, a minimum of 12 months); if this is a new facility, operating history should be a minimum of 3 months with access to full documentation on work place policies and procedures, attendance records, payroll records, production records, etc…o If the manufacturing site has been through a social and environmental assessment within the past 12 months, review the results with the facility and understand what continuous improvement efforts are underwayo Ensure facility is committed to being open and transparento Review the assessment process and validate access to all areas of the facility and employees for confidential interviewso Confirm there are effective time keeping systems to capture all hours workedBest Practices1. Consult leading industry efforts such as GSCP and SAI Social Fingerprinto GSCP (Global Social Compliance Programme) http://www.gscpnet.com/o SAI Social Fingerprint (Social Accountability International) http://socialfingerprint.org/2. Identify risk prior to the assessmento Save the company money by determining if the facility can meet certain standards. If the facility cannot meet certain standards, the assessment should be postponed.Supplier OwnershipSupplier Resource Guide_V1 5Ethical Sourcing Process OverviewComplete intake process for facilityREJECTACCEPTAssessment and Continuous Improvement Cycle Review Starbucks Ethical Sourcing Training Read and understand Starbucks standards with an emphasis on zero tolerance standards and transparency Inform facility of standards and training materials Provide accurate and complete information on all documents (facility intake, program overview, invoice, etc…) Pay assessment invoice promptly to allow for timely scheduling Attend assessment if possible Use results to develop corrective action plan (CAP) Engage in continuous improvement Provide quarterly CAP updates to service provider with goal of creating sustainable solutions and providing remedy to all findings within 1 yearSupplier receives notification of assessment requirementSupplier receives draft assessment report – Supplier: accept / rejectFollow appeal and/or dispute process(see pages 8 – 9)Appeal / Dispute resolved3rd party monitor finalizes report and submits to supplierSupplier develops CAP with facility & submits to 3rd party monitorSubmit quarterly CAP update to 3rd party monitor per scheduleAssessment conductedNot Approved (no Corrective Action Plan)FAILPASSSupplier Resource Guide_V1 6Pre-qualify facility and complete facility intake process• Pre-qualification: information gathering and sharingo Introduction to Ethical Sourcingo Review Zero Tolerance Standards and ensure understandingo Obtain facility profileo Identify best practices and current challenges• Submit completed facility Intake formo Supplier and Facility contact information: provide accurate contact information for supplier invoicing, facility assessment scheduling, and ethical sourcing reportingo Facility Ownership: identify ownership structure (supplier owned / third party owned)o Facility Size: include correct number of workers to allow appropriate planning (amount of time needed on-site and cost)o Subcontractors: clearly articulate any processes subcontracted for Starbucks production• Starbucks will advise if participation in the Ethical Sourcing Assessment Process is requiredAssessment Payment and Scheduling• Pay assessment fee directly to third party monitor. The third party monitor has been selected by Starbucks due to geographic location leveraging Starbucks trained monitors in that region.• Supplier is responsible for all funding related to the Starbucks Ethical Sourcing Program.• Scheduling is managed between the supplier, facility, and third party monitor.Pre-assessment Training Call (CHINA ONLY) A pre-assessment training call will be scheduled by a Starbucks Field Manager after payment for the assessment has been confirmed but before the on-site assessment occurs. The following will be covered:o Starbucks assessment process / componentso Zero Tolerance Standards with an emphasis on transparency and continuous improvemento The assessment will be postponed if any potential zero tolerance issues are identified during the callo Supplier attendance is hi
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