Dear Mr. Lin, Greetings from Novotel Bangkok, Sukhumvit 20. We sincerely thank you for being our Accor Plus Platinum member and for choosing us to stay. We appreciate your patronage to our AccorHotels Group. We are writing this email in regard to your reservation during 13 – 17 December 2019 under file number. HWBSGZZJ. Kindly allow me to inform that your reservation was made with promotion Mastercard stay 4 pay 3 under the condition of fully prepayment at the time of reservation by Mastercard, non-refund and non-changeable. We regret to inform that the credit card that attached to this reservation is VISA card and the credit card that applicable to this rate condition is the Mastercard only. In order to complete reservation as the term and conditions, kindly advise us your Mastercard credit card by fullfilling in the attached credit card form and revert us back accordingly. Mr. Lin, we are looking forward to hearing from you. Should you require further assistance, please do not hesitate to contact us.Best regards,