Well, some sectors, by their nature, are more complicated and more likely to cause problems for customers. Public services, for example, often don’t have enough money or enough staff. Telecommunications systems, such as your internet connection, are very complicated and sometimes go wrong. Bad weather can affect transport, and so on. So an inherent problem is a problem that is part of the nature of the thing itself.SamSo, those sectors are not performing well. We usually think of the word perform when we are talking about actors or musicians, but in a business sense to perform well or badly means to be successful or not, and, according to Giles Hawke, travel and retail are performing well in terms of customer service.Giles Hawke goes on to talk about how people are actually making their complaints, but are modern methods taking over from the traditional letter or phone call?