yes, we had already connected the device to retrieve pictures easily.
By cons, this time we got a picture that had been treated by the application "beauty makeup" (application that was installed on the phone when we have received).
We do not know if the camera is blocked because of "beautymakeup" or recovery on the computer.
Since our last post, we've saved (on the advice of a specialist iT) phone data on an SD card and returned to factory settings to reset everything, but it did not work.
We would like an exchange if possible because it seems that the "camera" will be mechanically locked at the time of use with the software "beauty makeup.