1.The redemption system cannot be used during the game maintenance time. 2.Please make sure that you have created a character in Point Bank before proceeding to redeem. You will only receive the redeemed items after your next login to Point Blank. Please allow up to 15 minutes for the items to be credited. 3.The redemption code is case-sensitive. Please make sure that you key in the exact numbers and alphabets. 4.Please make sure that your in-game inventory has enough space for the item(s) before you proceed so as to ensure a successful redemption. 5.For inquiries, please contact our Customer Support team.