Music has been shown to affect consumers’ responses to retail environments, typically in a positive manner (e.g., Baker, Grewal, & Levy, 1992). Hui et al. (1997, p. 90) note that “playing music in the (service) environment is like adding a favorable feature to a product, and the outcome is262 D. Grewal et al./Journal of Retailing 79 (2003) 259–268a more positive evaluation of the environment.” This argument suggests that the mere presence of music will result in customers having more favorable evaluations of a store’s environment compared with a store environment without music. Therefore, we compare store environments playing classical music with those not playing any music. Classical music was chosen because it “fits” the context of luxury goods (Areni & Kim, 1993; MacInnis & Park, 1991).