Do you use any quality tools or teamwork to continuously improve quality?
No or insufficient tools for improving the quality.
Tools and methodology for continouous improvements are in place. From data collection (for instance Pareto chart) to Root Cause Analysis (for instance Fishbone or 5WHY) to a clear action plan to solve the root cause.
Continouous work with Failure Mode and Effect Analysis (FMEA), Capability studies of their processes and daily meetings to improve the quality.