The confirmation of hypotheses relating to product characteristics bring to the fore the type of products for which showrooming is most common. Our findings show that showrooming is greater for products that are characterized by high levels of technological speed of change, high perceived value and monetary worth, and high availability and thus builds on research which has examined these variables individually (Van Baal and Dach, 2005; Kucuk and Maddux, 2010). This study finds a strong statistically significant association between in-store value taking and customers’ perceived value of in-store shopping, indicating that in an online age, customers continue to derive value from the in-store experience. However, in such circumstances, the value acquired from physical interactions with in-store product and personnel is not sufficient to drive a purchase. Rather, showrooming occurs. Thus, we add to existing knowledge on showrooming behavior (Verhoef et al., 2007; Rapp et al., 2015) and confirm the importance of perceived instore value taking in the multi-faceted showrooming process. Our findings also reveal a statistically significant and strong relationship between in-store value taking and online value co destruction and cocreation. That is, powered by the ease of internet searching, customers who have taken value in-store frequently continue their showrooming activities online before finally purchasing online albeit from a different from a retailer.
The confirmation of hypotheses relating to product characteristics bring to the fore the type of products for which showrooming is most common. Our findings show that showrooming is greater for products that are characterized by high levels of technological speed of change, high perceived value and monetary worth, and high availability and thus builds on research which has examined these variables individually (Van Baal and Dach, 2005; Kucuk and Maddux, 2010). This study finds a strong statistically significant association between in-store value taking and customers’ perceived value of in-store shopping, indicating that in an online age, customers continue to derive value from the in-store experience. However, in such circumstances, the value acquired from physical interactions with in-store product and personnel is not sufficient to drive a purchase. Rather, showrooming occurs. Thus, we add to existing knowledge on showrooming behavior (Verhoef et al., 2007; Rapp et al., 2015) and confirm the importance of perceived instore value taking in the multi-faceted showrooming process. Our findings also reveal a statistically significant and strong relationship between in-store value taking and online value co destruction and cocreation. That is, powered by the ease of internet searching, customers who have taken value in-store frequently continue their showrooming activities online before finally purchasing online albeit from a different from a retailer.
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