Plant managers and technicians have their hands full – not only are they responsible for ensuring day-to-day operations are status quo, they are also tasked with helping to increase production and revenue. So when problems come up, as they inevitably do, there’s nothing like knowing you’ve got back-up at the ready, 24-7.
From red RDS server icons and wire-framing data to HMI project disappearances and trouble getting online with your PLC, there are plenty of problems that need to be dealt with in a timely manner to avoid downtime and production delays. Even if they aren’t considered “critical,” the sooner any nuisance can be resolved, the better for everyone.
Plant managers can’t be everywhere, all of the time. But in many ways, they need to be. Today’s manufacturing plants are more productive than ever, often running continuously. That means someone needs to be watching, all the time – when they are at their kid’s evening soccer game, when they’re visiting friends on the weekend, and even when they are sleeping.
Because of the industrial skills gap, it’s become difficult for many manufacturers to hire staff in the numbers and skill sets they need. Some plant managers simply don’t have skilled experts to consult within their organizations.
Fortunately, there’s help for plant managers that provides valuable expertise, backup and support – whenever they need it.