Eg. Identify & describe the problems/needs:
•There are many reported injury cases in MTR many due to the fast closing doors of the train carriages.
•Deaf people can’t hear the buzzing sound of the door closing’s warning.
Problem Identification:
•Social factors, HK people are always in their hurry, time is money.
•The door closing time for the train is very quick, some people might not react fast enough e.gDeaf, Children & Elderly
Suggestions to the problems:
•MTR should provide enough warning to stop people from dashing in the carriage while closing
•Advocate the slow down culture to passengers.