thank you Nelly,we are very sorry for the inconvenience that occurred. I've tried to fix everything, I'm sorry I haven't been 100% successful. I reported the problems to Wind immediately and I had to wait for them to send their technician, because the problem was on the external internet line. the cold of the first day is due to immediate booking and check-in. the house had been closed for days and the heating struggled a lot, also causing blackout problems. we apologize very much and we immediately proceeded to fix the problems. Thanks again ja